Volumetric weight, also known as dimensional weight, is a calculation used in shipping to determine the cost of transporting packages based on their size rather than their actual weight.

The higher of the actual weight or the volumetric weight is considered while shipping packages. This ensures fairness in pricing for items that occupy significant space despite being lightweight, such as bulky but low-density objects like pillows or stuffed animals..

For instance, imagine Raghav International is shipping a teddy bear to Canada. While the teddy bear may only weigh 1 or 2 kilograms, its volumetric weight could be higher due to its size and low density. In such cases, to standardize shipping costs and account for the space these items occupy on the plane, the higher of the actual weight and the volumetric weight is taken into consideration. This practice helps ensure that shipping costs accurately reflect the resources required to transport items, especially those that consume a disproportionate amount of space relative to their weight.

Shipping time will depend on the shipping method you choose and your location. We offer a range of shipping options, from standard to expedited, to suit your needs.

Yes, you will receive a tracking number once your order has been shipped, and you can track the status of your delivery online.

We may offer free shipping promotions from time to time. Please check our shipping information page for the latest information on shipping and delivery.

Yes, we ship to many countries around the world. You can check our shipping information page for a complete list of countries we currently serve.

To return or exchange an item, please contact our customer service team for assistance. We have a detailed return policy that you can find on our website.

Our return policy is designed to provide a simple and convenient return process for our customers. We accept returns for most products within a certain time frame, provided the item is in its original condition. For more details, please see our return policy on our website.

If you need assistance with an order or a product, please reach out to our customer service team. You can contact us via email at support@ecomstore.com or by phone at +1 (555) 555-5555. We are available to assist you during our business hours, which are Monday-Friday from 9:00am to 5:00pm EST.

Our business hours for customer support are Monday-Friday from 9:00am to 5:00pm EST.

If you have an issue with your order, please reach out to our customer service team. You can contact us via email at support@ecomstore.com or by phone at +1 (555) 555-5555. We are available to assist you during our business hours, which are Monday-Friday from 9:00am to 5:00pm EST.

Yes, shopping on our site is secure. We use the latest in encryption technology and security protocols to protect your personal and financial information.

We take the protection of your personal information very seriously, and we have strict privacy policies in place to ensure your information is secure. You can find more information on our privacy policies on our website.

Custom duty or import duty charges vary depending on the country's regulations. Typically, it is the responsibility of the receiver or importer to pay these charges.

If a customer prefers to pay the duty from the origin country, Raghav International provides a DDP (Delivered Duty Paid) option. However, this requires prior notification or pre-alert before booking.

Raghav International explicitly states that it is not responsible for any custom duty charges incurred during the shipping process. Customers should be aware of and prepared to handle any applicable duties or taxes imposed by the destination country's customs authorities.